FREQUENTLY ASKED QUESTIONS
WHAT OUR CUSTOMERS HAVE ASKED US
To help assist you where possible we have listed out some of our frequently asked questions from customers. If you can’t find a question to your answer please send us an email to info@clamcases.co.uk
We will endeavor to try and reply back to your email within 24 hours.
We use Royal Mail Tracked 48 as our standard service for all uk parcels
Tracked 48 – (Estimated 2-3 working days)
Free shipping will be available on all UK orders over £25.
We use Royal Mail international tracked shipping as our standard shipping
This will take approximately 7-10 working days to reach its final destination.
Free shipping will be available on all international orders over £99
If you don’t receive your order after 10 days, please get in touch with us by quoting your order number to info@clamcases.co.uk
You have 14 calendar days from the date of delivery to return an item to us.
Please ensure all items in your order are included in the return. Including your order receipt or order number.
Our full returns policy can be found here
Yes, we have a number of stockists around the UK who hold our cases.
Our current stockists include:
House of Malu
We protect all luxury watch brands such as Rolex, Omega, patek Philippe, Tudor, Britling, IWC, Mont Blanc, Cartier, Panerai, Audemars Piguet, Hublot, Jaeger-LeCoultre, Bremont and Tag Huer.
We also protect electronic watches such as the Apple iWatch.
All our cases are shipped in reusable green plastic packets. This is to minimise waste and to help be more environmentally friendly to our planet. While we know plastic bags are still not the best alternative, we are constantly looking for a secure alternative to ship our product to you.
Firstly, do not panic! If you are within the UK, your cases should be with you within 3-5 days. If you have ordered within Europe or the rest of the world please allow 5-7 working days. If in the unfortunate circumstance of a package getting lost, please supply send us an email to info@clamcases.co.uk and we can follow up with royal mail.
If we can not track down your missing parcel, we will look to resend your order within 24 hours of the average postage time lapse.
Please note that email confirmations may occasionally be delayed or mistakenly sent to your junk or spam folder
First, check your bank account to confirm whether a payment has been processed. If a payment has been successfully taken, it means your order has been received by our system. You can track the status of your order here if you have your order number and email address.
If no payment has been processed, your order has not been completed. This could be due to an issue with the payment details, such as a mismatch between the billing address and the address associated with your card.