To help assist you where possible we have listed out some of our frequently asked questions from customers. If you can’t find a question to your answer please send us an email to

We will endeavor to try and reply back to your email within 24 hours.

We use Royal Mail Tracked 48 as our standard service for all uk parcels 

Tracked 48  – (Estimated 2-3 working days)

Free shipping will be available on all UK orders over £25.

We use Royal Mail international tracked shipping as our standard shipping
This will take approximately 7-10 working days to reach its final destination.

Free shipping will be available on all international orders over £99

If you don’t receive your order after 10 days, please get in touch with us by quoting your order number to

You have ​14 ​calendar days from the date of delivery to return an item to us.
Please ensure all items in your order are included in the return. Including your order receipt or order number.

Our full returns policy can be found here 

Yes, we have a number of stockists around the UK who hold our cases.
Our current stockists include:

Hewetts of Marlow

House of Malu

Fine Watch Club

Brothers in time

Watches of Whitby

Walton Watches

We protect all luxury watch brands such as Rolex, Omega, patek Philippe, Tudor, Britling, IWC, Mont Blanc, Cartier, Panerai, Audemars Piguet, Hublot, Jaeger-LeCoultre, Bremont and Tag Huer.

We also protect electronic watches such as the Apple iWatch.

All our cases are shipped in reusable green plastic packets. This is to minimise waste and to help be more environmentally friendly to our planet. While we know plastic bags are still not the best alternative, we are constantly looking for a secure alternative to ship our product to you.

Firstly, do not panic! If you are within the UK, your cases should be with you within 3-5 days. If you have ordered within Europe or the rest of the world please allow 5-7 working days. If in the unfortunate circumstance of a package getting lost, please supply send us an email to and we can follow up with royal mail.

If we can not track down your missing parcel, we will look to resend your order within 24 hours of the average postage time lapse.