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FREQUENTLY ASKED QUESTIONS

QUESTIONS AROUND YOUR ORDER

Firstly, do not panic! If you are within the UK, your cases should be with you within 3-5 days. If you have ordered within Europe or the rest of the world please allow 5-7 working days. If in the unfortunate circumstance of a package getting lost, please supply send us an email to info@clamcases.co.uk and we can follow up with royal mail.

If we can not track down your missing parcel, we will look to resend your order within 24 hours of the average postage time lapse.

In the unfortunate event that you do not receive a confirmation email about your order, please contact us directly at info@clamcases.co.uk, and we will investigate the issue for you.

Please also check that the order amount has left your bank account / Paypal account. If the payment hasn’t gone through or has been placed in ‘pending’ on Paypal, this will mean the payment has been unsuccessful.

All orders will be dispatched using Royal Mail.

For UK & International orders, you will receive an email from Royal Mail at the email address you used to place the order. This email will contain the expected delivery date of your parcel.

Please check your spam folder for any correspondence from your local postal service and Royal Mail.

If you haven’t received an email from us, please contact us at info@clamcases.co.uk.

In Progress: Your order has been received and is currently being packed for dispatch.

Completed: Your order has been dispatched and handed over to Royal Mail. Please check your inbox and junk folders for tracking details from Royal Mail.