Delivery & Returns Policy

Last updated: December 23rd, 2025

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Thank you for choosing us. We sincerely hope you are delighted with your purchase. However, if you find yourself unsatisfied for any reason, we’re here to help. Below, you’ll find everything you need to know about our return policy.

Delivery

Customers are responsible for ensuring that the delivery address provided at checkout is complete, accurate, and up to date. Please carefully check all address details before placing your order.

We cannot accept responsibility for parcels that are delayed, misdelivered, returned, or delivered to an incorrect location as a result of an incorrect, incomplete, or outdated address being provided by the customer. Once a parcel has been dispatched, we may be unable to amend the delivery address or redirect the parcel.

If you realise that your delivery address is incorrect, please contact us as soon as possible. While we will do our best to assist, we cannot guarantee that changes can be made after an order has been placed or dispatched.

Returns

All returns must be initiated within fourteen (14) days of the purchase date. Items returned must be in new, unused condition, with all original tags and labels attached.

Return Process

To initiate a return, please reach out to our customer service team at info@clamcases.co.uk to obtain a Return Merchandise Authorization (RMA) number and the designated returns address. We typically respond within 24 hours of your request.

Items must be unused and in their original condition to be eligible for a return. We are unable to accept returns for items that have been used, worn, installed, or otherwise handled beyond what is necessary to inspect the item. Items must also be returned in their original packaging and accompanied by proof of purchase.

Once you have your RMA number and returns address, please securely package the item in its original packaging. Please ensure the item is adequately protected during transit.

For your peace of mind, we recommend sending all parcels via Royal Mail Tracked 48 or any other tracked alternative that provides both tracking and insurance against loss during transit. Please note that in the event of loss or missing contents upon delivery back to us, you will need to file a claim with the postage provider.

Please be aware that you are responsible for covering all return shipping charges.

Refunds

Upon receiving your return and inspecting the item’s condition, we will process your refund or exchange. Please allow a minimum of seven (7) days from the receipt of your item for us to complete this process. Rest assured, we’ll notify you via email once your return has been processed.

Exceptions

For defective or damaged products, kindly contact us using the details provided below to arrange a refund or exchange.

To qualify as a defective product, the item must not have been used beyond 50% of its intended use or lifespan. Items that have been used more than 50% may not be eligible for a refund or exchange under our defective product policy. We may request photographs, videos, or other evidence of the alleged defect in order to assess the claim.

If your order is lost in transit, please contact us directly and provide any available evidence (such as damaged packaging or courier confirmation). Once verified, we’ll issue either a full refund or a replacement item, depending on stock availability.

Sale items

All sale items are final sale and not eligible for a full refund. Sale items may be exchanged for other sale items within 14 days of purchase.

Questions

If you have any inquiries regarding our return policy, please don’t hesitate to reach out to us at info@clamcases.co.uk.