Legal

Privacy Policy

Last updated: December 23rd 2025

Clam Cases (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data in a transparent and secure manner, in accordance with the UK GDPR and EU General Data Protection Regulation (GDPR).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from www.clamcases.co.uk.

1. Who We Are

Clam Cases is a UK-based watch accessory brand specialising in watch cases, straps, and related products.

If you have any questions about this policy or how we handle your data, you can contact us at:
Email: info@clamcases.co.uk

2. What Personal Data We Collect

We may collect and process the following personal information:

• Name

• Billing and shipping address

• Email address

• Phone number

• Payment details (processed securely via third-party payment providers; we do not store card details)

• Order history

• IP address and browser/device information

• Communications you send to us (emails, contact forms, support requests)

3. How We Use Your Personal Data

We use your personal data to:

• Process and fulfil orders

• Deliver products and manage shipping

• Communicate with you about your order or enquiries

• Provide customer support

• Improve our website, products, and services

• Comply with legal and accounting obligations

• Send marketing communications (only where consent has been given)

4. Legal Basis for Processing (GDPR)

We process your personal data under the following lawful bases:

• Contractual necessity – to fulfil orders and provide services

• Legal obligation – for tax, accounting, and regulatory compliance

• Legitimate interests – to improve our services and prevent fraud

• Consent – for marketing communications (you may withdraw consent at any time)

5. Marketing Communications

If you opt in, we may send you marketing emails about new products, offers, or updates.
You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

6. Sharing Your Data

We only share your data with trusted third parties where necessary, including:

• Payment processors

• Shipping and logistics providers

• Website hosting and analytics services

All third parties are required to handle your data securely and in compliance with GDPR.

We do not sell your personal data.

7. International Data Transfers

If your data is transferred outside the UK or EU, we ensure appropriate safeguards are in place, such as standard contractual clauses or GDPR-compliant frameworks.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and reporting requirements.

9. Your GDPR Rights

Under GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time

• Lodge a complaint with a data protection authority

To exercise your rights, contact us at info@clamcases.co.uk.

10. Cookies

We use cookies to improve your browsing experience and analyse site traffic. For more information, please refer to our terms and conditions.

11. Data Security

We implement appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. Any updates will be posted on this page.

Returns Policy

Last updated: December 23rd, 2025

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Thank you for choosing us. We sincerely hope you are delighted with your purchase. However, if you find yourself unsatisfied for any reason, we’re here to help. Below, you’ll find everything you need to know about our return policy.

Returns

All returns must be initiated within fourteen (14) days of the purchase date. Items returned must be in new, unused condition, with all original tags and labels attached.

Return Process

To initiate a return, please reach out to our customer service team at info@clamcases.co.uk to obtain a Return Merchandise Authorization (RMA) number and the designated returns address. We typically respond within 24 hours of your request. Once you have your RMA number and returns address, securely package the item in its original packaging and include your proof of purchase.

For your peace of mind, we recommend sending all parcels via Royal Mail tracked 48 or any other tracked alternative that provides both tracking and insurance against loss during transit. Please note that in the event of loss or missing contents upon delivery back to us, you will need to file a claim with the postage provider.

Please be aware that you are responsible for covering all return shipping charges.

Refunds

Upon receiving your return and inspecting the item’s condition, we will process your refund or exchange. Please allow a minimum of seven (7) days from the receipt of your item for us to complete this process. Rest assured, we’ll notify you via email once your return has been processed.

Exceptions

For defective or damaged products, kindly contact us using the details provided below to arrange a refund or exchange.

If your order is lost in transit, please contact us directly and provide any available evidence (such as damaged packaging or courier confirmation). Once verified, we’ll issue either a full refund or a replacement item, depending on stock availability.

Sale items

All sale items are final sale and not eligible for a full refund. Sale items may be exchanged for other sale items within 14 days of purchase.

Questions

If you have any inquiries regarding our return policy, please don’t hesitate to reach out to us at info@clamcases.co.uk.